Terms & Conditions


EFT: Electronic fund transfer via a secure internet banking site.

User: A consumer purchasing prepaid services via EFT.

SOS PREPAID SOLUTIONS: The online payment platform that provides access to online prepaid electricity and smart meter wallet transactions.

Registration details: Email address, Cell number, Meter number, municipality or other details that SOS PREPAID SOLUTIONS might require to give effect to a transaction.

Third party: Any other party that SOS PREPAID SOLUTIONS interfaces with in order to ensure service is provided to the user. These include: Municipalities, Private metering companies, Internet platforms, Vending companies contracted by municipalities and telephone networks.

Communication: The communication channel for purposes of this agreement will be through online chat or by e-mail only. No cellular or other contact numbers will be provided by SOS PREPAID SOLUTIONS.

Awareness: Will be deemed to be the time SOS PREPAID SOLUTIONS support staff read any request and not the time an enquiry was sent.

Recharge Voucher/Token or Pin: A sequence of numbers sent by SOS PREPAID SOLUTIONS to the user via an electronic medium. This includes an sms by cell phone, an email or any message via a choice of other electronic platforms.

Rand Amount:  All payments must be made in Rands, no cents must be included as cents will not be processed.

Duplicate Payment:  When doing more than one transaction within a 24-hour period for the same cellphone number, please ensure that it is a different amount in Rands.

Terms and Conditions


1.1. These terms and conditions will not in any way overrule, eliminate or adjust the terms and conditions entered into between the client, the bank and/or any service provider.

1.2. Users acknowledge that SOS PREPAID SOLUTIONS do not hold deposit-taking licenses (a banking license) and cannot hold funds on behalf of users which are not the proceeds of payments made by them to purchase specific goods or products on their behalf.

1.3. SOS PREPAID SOLUTIONS will not be liable for any loss suffered due to incorrect information that was supplied by a client such as: The incorrect electrical meter number or email address. SOS PREPAID SOLUTIONS will however make all effort to recharge the correctly supplied prepaid number or electrical meter

  1. Copyright

Third parties or users may not use a SOS PREPAID SOLUTIONS logo or other proprietary graphic or trademark of SOS PREPAID SOLUTIONS to link to this Site without the express written permission of SOS PREPAID SOLUTIONS. SOS PREPAID SOLUTIONS may revoke this right at any time. Third parties or users are granted a limited; non-exclusive right to create a hyperlink to this Site provided such link does not portray SOS PREPAID SOLUTIONS in a false, misleading, derogatory or defamatory manner.

  1. Intellectual Property Rights

All the trademarks, data and content on this web site, including but not limited to software, databases, text, video clips, graphics, icons, hyperlinks, private information, designs and agreements, are the property of, or are licensed to SOS PREPAID SOLUTIONS. All these are protected from infringement by a third party, in terms of local and international legislation and treaties.

  1. SOS PREPAID SOLUTIONS service delivery

4.1 To combat possible fraud or corruption there is a barrier which might prevent duplicate recharge attempts e.g from the same cellphone number and exactly the same amount during the first 24 hours after the initial transaction. If such duplicate recharge attempts process within the 24 hours period, the conditions stipulated in Clause 4.5 will apply. Prevent inconvenience by recharging with a slightly different amount in Rands, no cents to be used as SOS PREPAID SOLUTIONS systems do not process any cents.

4.2 Although SOS PREPAID SOLUTIONS complete most recharges in less than 15 minutes, SOS PREPAID SOLUTIONS do not in any way guarantee a turnaround time. The main reason for this is SOS PREPAID SOLUTIONS ‘s reliance on third parties.

4.3 Transactions will only be processed once the EFT payment has been cleared by the bank.

4.4 Should a recharge not have been done, and SOS PREPAID SOLUTIONS were made aware of this SOS PREPAID SOLUTIONS will respond to all such queries quickly and efficiently. Although most personal communication from SOS PREPAID SOLUTIONS to users commence within an hour or two from receiving an enquiry, SOS PREPAID SOLUTIONS reserves the right to commit to communicate with users personally with regards to any failures within 2 business days from receiving a failure report. The only reason SOS PREPAID SOLUTIONS reserves this right is to ensure communication to all users, during critical system failures of any third party.

4.5 Should a user request a refund for any reason, such request will be processed unless a voucher or pin had been asked for by SOS PREPAID SOLUTIONS prior to receiving the request. The time of issuing such a request, by the user, will not be deemed as the time that SOS PREPAID SOLUTIONS was notified. Notification will be deemed as the time that SOS PREPAID SOLUTIONS support staff became aware of such a request. Automatic programmed processes continuously run in the background to attempt recharging unsuccessful transactions, for this reason SOS PREPAID SOLUTIONS cannot be held liable for a recharge taking place in the window period from the user sending such a request to the time support staff becomes aware of such a request.

4.6 Should a Voucher/token or pin not have been issued and support staff become aware of a user’s request for a refund, such refund will be effected on the first business Monday after the refund became known to support staff, provided SOS PREPAID SOLUTIONS have the bank details of the particular user. If not, support staff will request the details. Upon receiving the information SOS PREPAID SOLUTIONS again reserve the right to carry out the refund by the first business Monday after the bank details were provided.

  1. Fees and charges

5.1 SOS PREPAID SOLUTIONS provide a method of obtaining prepaid electricity vouchers by combining existing internet banking methods and infrastructure. SOS PREPAID SOLUTIONS retain the right to deduct any or all costs and legal fees from users that have received their recharges. The user shall be responsible to supply sufficient proof of payment to the satisfaction of both the Bank and/or SOS PREPAID SOLUTIONS should the client claim a recharge or refund.

5.2 SOS PREPAID SOLUTIONS levy a 5% charge on the value of the recharge.

5.3 All prices are inclusive of VAT

5.4 Standard rates apply for USSD services

5.5 All transactions need to be done in Rand amounts, no cent amount will be processed or taken into consideration in any dispute whatsoever.

  1. User conduct and responsibility

6.1 Should the user, commence a transaction with SOS PREPAID SOLUTIONS, the user acknowledges and accepts the possible delay between any of the third parties involved to successfully recharge your electrical / water and gas meter. Should a user supply incorrect registration details or insufficient banking detail to SOS PREPAID SOLUTIONS to do a successful recharge, the user will be responsible to supply sufficient and original Proof of Payment with the correct meter number to be charged. Such proof to be attached to enquiry done through support page at accounts@sosprepaid.co.za.

6.2 It is the responsibility of the user to notify SOS PREPAID SOLUTIONS, through its support pages at http://www.sos-prepaid.co.za, should the user not have received his or her recharge voucher or pin within 15 minutes.

  1. Privacy

The details provided on this site by any user will not be given to any third party.

  1. Disclaimer and Warranty

8.1 SOS PREPAID SOLUTIONS is merely a payment platform and does not guarantee the Vouchers/Tokens or pins it supplies. These are generated by third parties. These companies are ultimately responsible to ensure that they are in working order. Should any Voucher/Token or pin not be in working order, SOS PREPAID SOLUTIONS will do everything in its power to assist the user in obtaining a voucher or pin in working order, by giving all relevant contact details of suppliers to users. By doing this, SOS PREPAID SOLUTIONS does not in any way acknowledge responsibility for a “working” Voucher/Token or Pin, but is merely acting in the interest of the end user and supplier, and should not be interpreted differently.

8.2 Transactions where an incorrect electrical meter number was supplied by the client and SOS PREPAID SOLUTIONS have affected the recharge on this wrong number, such a transaction is not capable of being reversed. SOS PREPAID SOLUTIONS  do not accept liability for any losses.

8.3 Users understand and agree that this site and the information, services, products and materials available through it are provided on an “as is” and “as available” basis. Users expressly agree that use of this site is at their own sole risk.

8.4 To the fullest extent permissible, according to applicable law, SOS PREPAID SOLUTIONS and its affiliates disclaim all warranties of any kind, either express or implied, including but not limited to any warranties of title, or implied warranties of merchant ability or fitness for a particular purpose. No oral or written information provided by SOS PREPAID SOLUTIONS or its affiliates, officers, directors, employees, agents, providers, merchants, sponsors, licensors or the like shall create a warranty; nor shall you rely on any such advice or information.

8.5 You expressly agree that use of this site, including all content, data or software distributed by, downloaded or accessed from or through this site, is at your sole risk. You understand and agree that you will be solely responsible for any damage to your business or your computer system or loss of data that results from the download of such content, data and/or software.

8.6 You acknowledge that SOS PREPAID SOLUTIONS or any of its affiliates do not in any respect control any information, products or services offered by third parties on or through this site, except as otherwise agreed in writing. SOS PREPAID SOLUTIONS and its affiliates assume no responsibility for and make no warranty or representation as to the accuracy, currency, completeness, reliability or usefulness of content or products distributed or made available by third parties through this site.

8.7 Neither SOS PREPAID SOLUTIONS nor any affiliate makes any warranty that this site or its contents will meet your requirements, or that the site or content will be uninterrupted, timely, secure or error-free, or that defects, if any, will be corrected. SOS PREPAID SOLUTIONS does not represent or warrant that materials in this site or information provided by SOS PREPAID SOLUTIONS via e-mail or other means, are accurate, complete, reliable, current or error free. Nor does SOS PREPAID SOLUTIONS make any warranty as to the results that may be obtained from the use of SOS PREPAID SOLUTIONS or its content or to the accuracy, completeness or reliability of any information obtained through use of this site

8.8 SOS PREPAID SOLUTIONS assumes no responsibility for: Any damages suffered by a user, including, but not limited to, loss of data from delays, non-deliveries of content, sms’s or e-mail, network or system outages, file corruption or service interruptions caused by the negligence of SOS PREPAID SOLUTIONS, its affiliates or a user’s own errors and/or omissions. SOS PREPAID SOLUTIONS disclaims any warranty or representation that confidentiality of information transmitted through this web site will be maintained. All the information appearing on this site is provided without a representation or warranty whatsoever, whether expressed or implied, and SOS PREPAID SOLUTIONS and its affiliates disclaims any liability to the user in this regard.

  1. Disputes

SOS PREPAID SOLUTIONS and the user, “the Parties”, agree irrevocably that any dispute whatsoever arising from the above mentioned Terms and Conditions shall be settled as follows:

9.1 The Parties shall firstly make their best efforts to attempt to settle the dispute amicably between them through negotiation. This entails that the one party invites the other in writing to a meeting to attempt to resolve the dispute within thirty (30) days from the date of written invitation;

9.2 should such negotiation fail to resolve the dispute, “the Parties” irrevocably agree that the dispute shall be referred to administered mediation upon the terms set by the Arbitration Foundation of South Africa (“AFSA”);

9.3 should the mediation fail to resolve the dispute, “the Parties” agree irrevocably that the dispute shall be finally settled by arbitration. The arbitration proceedings shall be conducted according to the AFSA arbitration rules, in Johannesburg, South Africa, before: a single arbitrator appointed in terms of those rules in the event that the amount in dispute is less than R1 000 000 (One million rand) OR three arbitrators appointed in terms of those rules in the event that the amount in dispute is greater than R1 000 000 (One million rand).

9.4 The arbitrator shall have regard to the desire of the Parties to dispose of such dispute expeditiously, economically and confidentially; and shall be obliged to provide written reasons for his decision.

9.5 The Parties irrevocably agree that the decision in the arbitration proceedings shall be final and binding on “the Parties”; and shall be carried into effect; and may be made an order of any court of competent jurisdiction.

9.6 The arbitrator shall make an award in respect of the costs of the arbitration having regard to the substantive success of each Party’s argument in the outcome of the proceedings.

The Parties agree that:
the nature of any dispute arising from this agreement; and the resolution thereof in terms of this clause which shall include any testimony and/or evidence presented in terms of the provisions of this dispute resolution clause; and any settlement agreement in terms of this clause as well as any arbitration award, shall be considered Confidential Information.

This clause shall not preclude either Party form obtaining interim relief on an urgent basis from a court of competent jurisdiction pending the outcome of the negotiations, mediation or decision of the arbitrator as the case may be from time to time. The provisions of this clause will continue to be binding on “the Parties” notwithstanding any termination or cancellation of this Agreement.

  1. Limitation of liability

10.1 Under no circumstances, including without limitation negligence, shall SOS PREPAID SOLUTIONS or its affiliates, officers, directors, employees, agents, providers, suppliers or any other party involved in creating, producing, transmitting or distributing SOS PREPAID SOLUTIONS be liable for any indirect, incidental, special, consequential or punitive damages arising from or in connection with the use or inability to use SOS PREPAID SOLUTIONS or any other content provided by or through the site, or resulting from unauthorized access to or alteration of your transmissions or data or other information that is sent or received , including but not limited to damages for lost profits, use, data or other intangibles, even if SOS PREPAID SOLUTIONS has been advised of the possibility of such damages.

10.2 SOS PREPAID SOLUTIONS or any affiliate shall have no liability to you in connection with any product, service or otherwise, purchased or used as a result of this site. It is expressly understood that the user is aware that SOS PREPAID SOLUTIONS provides a service to bring service provider and service consumer together and accepts no responsibility for the quality, reliability, safety, function, sustainability or otherwise, of a product purchased, service used, or otherwise, as a result of the use of this site.

Standard terms and conditions applicable to all competitions conducted/promoted partly or wholly by or associated with SOS PREPAID SOLUTIONS:

  1. Only persons of 18 years and older may participate. Employees of SOS PREPAID SOLUTIONS and immediate family members are excluded.
  2. The winner(s) will be the person(s) drawn by an independent auditor.
  3. The winner will receive their prize as stipulated on SOS PREPAID SOLUTIONS Social Media platforms & Website.
  4. The prize is not transferable or negotiable.
  5. Multiple entries per person is allowed. Entries limited to 50 per person.
  6. The draw will take place on the 29th of each competition month.
  7. The winner will be announced on SOS PREPAID SOLUTIONS’s Facebook page on the last day of the applicable month.
  8. SOS PREPAID SOLUTIONS reserves the right to amend the rules or cancel the competition at any time.

Product refunds:

Please note that if your desired product cannot be delivered to you, we will offer a refund for the payment. No refunds will be offered if your purchase was successful.